For most products, you have 28 days to get in touch if you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).
To cancel your order or if you’ve received a faulty or damaged item please get in touch using the form below.
If for any reason you are unhappy with a purchase you have 30 days to return it back to us from the date you received it. (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
As the seller’s payment agent, we will process the refund directly to your payment card, in no more than:
a. 14 days after the day the product is received by the seller; or
b. if earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
c. if there were no goods supplied, 14 days after the day on which you informed the seller or us (via Step 1 above) about your decision to cancel your order.
Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the seller and agreed that doing so won't affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
Unfortunately, some items are non-cancelable and non-refundable:
• Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element
• Perishable products (like food or flowers)
• Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
• Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.